Service Advisor

Audi Wexford has a reputation based on unrivalled levels of customer service, to support this we require a Service Advisor who shares this commitment.

The Role:

At Audi Wexford, our Service Advisors provide the link between our highly trained Motor Technicians and our customers during a service visit. They also act as our retail centre's front line in delivering a customer focused service in a fast-paced environment.

They perform the key role of knowledgeable advisor to our customers in respect of the care of their vehicles and in explaining the value of maintaining their vehicles in accordance with manufacturer specifications.

The role is highly customer focused and requires an understanding of the importance of providing excellent customer service.

Duties Include:

  • Dealing with all retail customers in a friendly and professional manner.
  • Appointment booking, job scheduling and liaising with our customers and internal departments.
  • Assist in the day-to-day administration and management of our busy Service Department.
  • Required to upsell all necessary work identified by the vehicle health check
  • Process all warranty paperwork, ensuring proper documentation and verify criteria required by manufacturer
  • Maintain all service and customer records as required by the manufacturer/warranty provider.

The Ideal Candidate:

  • Must have experience in customer service, excellent numeracy skills, be computer literate and be very organised.
  • Experience in the Motor Trade or general mechanical knowledge will give a distinct advantage.
  • Must have the ability to learn quickly in a dynamic working environment

What we offer:

  • A competitive package is available with an achievable profit-sharing scheme. €35K O.T.E
  • Brand training
  • Company Pension
  • Potential to progress. All of our department managers and general managers are promoted from within.

Please send us your cv to be considered for this role.

Email your application to

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